COMPANY DATA
Leading manufacturer of high-end and performance tires with 50,000 employees; presence in over 200 countries, 25 manufacturing plants on five continents, 800 investment professionals, and over 7,000 employees
BUSINESS CHALLENGE
- IT organization sought to create an event driven architecture “pushing” relevant information and actions to business users
- Looking to drive faster response to customer needs, reduced rework, and increased management visibility
SOLUTION
- Major process initiatives for:
- Vendor Management – Improve response to customer change requests
- Simplify and Automate processes stemming from SAP
- Identity and Access Governance
- Purchase-to-Pay – Exception handling of invoice payment issues
- Environmental and Safety Incidents
COMPANY DATA
Houston-based provider of oilfield metals to global oil and gas manufacturers and service companies
BUSINESS CHALLENGE
- Filling white space between Company’s ERP system and its customer’s ERP for Just-in-Time manufacturing
- Cloud-based application integration
- Highly-accessible mobile and social interface
- Process optimization to maximize speed and flexibility
SOLUTION
- Adaptability to changes in order schedule
- Visibility into status of delivery all the way through
- Extremely collaborative and mobile
- Reduced cost of carrying inventory for key customers
- Audit Trail of all activities
COMPANY DATA
Solutions for lifts, escalators, loading bays and access, 70,000 new elevator/escalators installations per year,service for 1,000,000 Elevator/Escalators in 90 Countries, and annual sales of $4.7 Billion
BUSINESS CHALLENGE
- Project delivery failures directly correlated to site supervisor time on site and not in the office
- No access to internal SAP and other systems from field
- No mobile access to key events and updates
- Must break employees free from their desks
SOLUTION
- Real-time Project & Resource Management
- Events/data from 4 different SAP systems
- Collaboration for 600 users across 80 countries
- Deep read/write SAP integration for Global Customer Service
- Broad support for Customer Service & Support processes across 4 geographic regions
COMPANY DATA
Manufacturer of Vibratory Processing Equipment with 750,000+ installations worldwide and 65% market share
BUSINESS CHALLENGE
- Sales Order Management caused a bottleneck in revenue recognition due to company’s unique business requirements
- High degree of product customization for each client
- Rapid collaboration required between sales representative, sales engineer, and production floor
SOLUTION
- Sales Quoting & Order Management
- 95% reduction in sales cycle time for all order development and processing
- Reduced overall order error rates
- Eliminated revenue losses on a per order basis due to rule enforcement related to product engineering and manufacturing
COMPANY DATA
Major supplier of heavy-duty truck and trailer components world-wide with over 2.5 million truck suspensions and 2 million trailer suspensions produced
BUSINESS CHALLENGE
- Accelerate positive invoice dispute resolution
- 500+ invoice disputes per week
- Roughly $2,000,000 short payments per year
- Managed through 8,000 row Excel spreadsheets; difficult to reconcile against financial ERP systems
SOLUTION
- Invoice Dispute Management
- Solution deployed in 4 weeks (including integration to AS400 based financial ERP system)
- Visibility into invoice error sources to enable corrective actions
- Disputes now handled in real-time & reliably reconciled in ERP