COMPANY DATA

Leading manufacturer of high-end and performance tires with 50,000 employees; presence in over 200 countries, 25 manufacturing plants on five continents, 800 investment professionals, and over 7,000 employees

BUSINESS CHALLENGE

  • IT organization sought to create an event driven architecture “pushing” relevant information and actions to business users
  • Looking to drive faster response to customer needs, reduced rework, and increased management visibility


SOLUTION

  • Major process initiatives for:
  • Vendor Management – Improve response to customer change requests
  • Simplify and Automate processes stemming from SAP
  • Identity and Access Governance
  • Purchase-to-Pay – Exception handling of invoice payment issues
  • Environmental and Safety Incidents


 

 

 

 





COMPANY DATA

Houston-based provider of oilfield metals to global oil and gas manufacturers and service companies

BUSINESS CHALLENGE

  • Filling white space between Company’s ERP system and its customer’s ERP for Just-in-Time manufacturing
  • Cloud-based application integration
  • Highly-accessible mobile and social interface
  • Process optimization to maximize speed and flexibility


SOLUTION

  • Adaptability to changes in order schedule
  • Visibility into status of delivery all the way through
  • Extremely collaborative and mobile
  • Reduced cost of carrying inventory for key customers
  • Audit Trail of all activities


 

 

 

 





COMPANY DATA


Solutions for lifts, escalators, loading bays and access, 70,000 new elevator/escalators installations per year,service for 1,000,000 Elevator/Escalators in 90 Countries, and annual sales of $4.7 Billion

BUSINESS CHALLENGE

  • Project delivery failures directly correlated to site supervisor time on site and not in the office
  • No access to internal SAP and other systems from field
  • No mobile access to key events and updates
  • Must break employees free from their desks


SOLUTION

  • Real-time Project & Resource Management
  • Events/data from 4 different SAP systems
  • Collaboration for 600 users across 80 countries
  • Deep read/write SAP integration for Global Customer Service
  • Broad support for Customer Service & Support processes across 4 geographic regions


 

 

 

 

 



COMPANY DATA

Manufacturer of Vibratory Processing Equipment with 750,000+ installations worldwide and 65% market share

BUSINESS CHALLENGE

  • Sales Order Management caused a bottleneck in revenue recognition due to company’s unique business requirements
  • High degree of product customization for each client
  • Rapid collaboration required between sales representative, sales engineer, and production floor


SOLUTION

  • Sales Quoting & Order Management
  • 95% reduction in sales cycle time for all order development and processing
  • Reduced overall order error rates
  • Eliminated revenue losses on a per order basis due to rule enforcement related to product engineering and manufacturing


 

 

 

 

 



COMPANY DATA

Major supplier of heavy-duty truck and trailer components world-wide with over 2.5 million truck suspensions and 2 million trailer suspensions produced

BUSINESS CHALLENGE

  • Accelerate positive invoice dispute resolution
  • 500+ invoice disputes per week
  • Roughly $2,000,000 short payments per year
  • Managed through 8,000 row Excel spreadsheets; difficult to reconcile against financial ERP systems


SOLUTION

  • Invoice Dispute Management
  • Solution deployed in 4 weeks (including integration to AS400 based financial ERP system)
  • Visibility into invoice error sources to enable corrective actions
  • Disputes now handled in real-time & reliably reconciled in ERP

Manufacturing